Refund and Returns Policy

Effective Date: April 10, 2025
Website: https://aspetworld.com
Email: orders@aspetworld.com
Phone: +91 99106 68765

At AS Pet World, we strive to provide the best products and service to our customers. If you are not fully satisfied with your purchase, you may be eligible for a return or refund under the conditions below.

Return Eligibility

We accept returns only for damaged, defective, or incorrect products.
Products must be unused, in their original packaging, and returned within 3 days of delivery.
Items such as perishable pet food or open packages are not eligible for return unless received damaged.

How to Request a Return

To initiate a return, please contact our support team by email at orders@aspetworld.com or call +91 99106 68765.
Include your order number, a clear description of the issue, and photo proof of the damaged or incorrect product.
Once verified, we will provide return instructions or schedule a pickup, depending on your location.

Refund Process

Once we receive the returned item and inspect it, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed within 5–7 business days and credited to your original payment method.

Non-Returnable Items

We do not accept returns for:

• Opened or used pet food

• Products returned without original packaging

• Items returned after 3 days of delivery

• Free gifts or promotional items

Exchange Policy

We do not offer direct exchanges. If you need a replacement, please return the item (if eligible) and place a new order.

Cancellation Policy

Orders can only be canceled before they are shipped.
Once the order is dispatched, it cannot be canceled. You may return it after delivery if it meets our return criteria.

Contact Us

If you have any questions regarding returns or refunds, feel free to contact:

AS Pet World
Gaur Saundaryam, Greater Noida W Rd, Amrapali Dream Valley, Greater Noida, Uttar Pradesh 201301
orders@aspetworld.com
+91 99106 68765